Terms of Use & Refund Policy

This page comprises two parts: the End User License Agreement (which governs your use of the Software) and the Refund Policy (which governs purchases). Our separate Privacy Policy applies in addition.

End User License Agreement
Simbi Rebar • Version 1.0 • Last updated 23 May 2026

This End User License Agreement (“Agreement”) is a binding legal contract between you (either an individual or the entity you represent, “you” or “Licensee”) and Simbi Rebar (“Simbi Rebar”, “we”, “us”, or “our”), governing your access to and use of the Simbi Rebar software, including any free trial, paid subscription, updates, documentation, and related services (collectively, the “Software”).

By downloading, installing, activating, subscribing to, or otherwise using the Software, you confirm that you have read, understood, and agreed to be bound by this Agreement, the accompanying Disclaimer and Terms of Use, and the Privacy Policy. If you do not agree, do not install or use the Software.

If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case “Licensee” refers to that entity.

1. Definitions
1.1 “Authorised User” means the single individual to whom a Subscription is issued.
1.2 “Documentation” means any user guides, manuals, or technical documentation made available by us in relation to the Software.
1.3 “Output” means any reinforcement layout, schedule, quantity, drawing, calculation, file, or other data generated by the Software.
1.4 “Subscription” means a paid annual license to use the Software.
1.5 “Trial” means a time-limited free evaluation license as described in clause 4.

2. The Software
2.1 Simbi Rebar is a reinforcement detailing tool that assists qualified users in populating and propagating reinforcement in concrete elements in accordance with a user-selected design code. It includes individual element modules and batch-processing features intended to reduce the time required for routine detailing tasks.
2.2 The Software is intended exclusively for use by professional engineers, structural designers, detailers, and other suitably qualified or competent persons. The Licensee is responsible for ensuring that each Authorised User holds the necessary qualifications.

3. Grant of License
3.1 Subject to your compliance with this Agreement and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Software solely for your internal business purposes during the Subscription period or Trial period.
3.2 License scope. Each Subscription is issued to one (1) named Authorised User and entitles that user to one (1) active installation of the Software at any time. Sharing a Subscription between multiple individuals is not permitted. Where the Licensee requires use by multiple individuals, a separate Subscription must be purchased for each Authorised User. For the avoidance of doubt, “one (1) active installation” means one activated computer (device): a single Subscription entitles the Authorised User to install and use the Software across all supported Autodesk Revit versions on that one device, as the license is bound to the device and not to any particular Revit version. Where a multi-seat Subscription is purchased, it authorises one (1) Authorised User and one (1) active installation per seat, up to the number of seats purchased; each seat is bound to a single device under the terms of this clause. The Software may not be used by more individuals, or on more devices at any one time, than the number of seats purchased, and a seat is reassigned to a different device or Authorised User only by first deactivating the device currently occupying it.
3.3 You may move the Software to a new device (for example, on replacement of hardware) by deactivating it on the previous device. We may impose reasonable limits on the frequency of such transfers to prevent abuse.
3.4 The Licensee shall ensure that the Authorised User complies with this Agreement.

4. Free Trial
4.1 We offer a free trial of approximately three (3) days, or such other period as we determine, to allow prospective users to evaluate the Software before purchase.
4.2 The Trial is provided on the same terms as a paid Subscription, except that no fees are payable. All disclaimers, limitations of liability, and user obligations apply in full during the Trial.
4.3 At the end of the Trial, access to the Software will cease unless the user converts to a paid Subscription. We reserve the right to modify, suspend, or withdraw the Trial at any time without notice.
4.4 We may restrict Trials to one per user, per device, or per organisation, and may decline to grant a Trial at our discretion.
4.5 The Trial is provided so that prospective users can evaluate the Software prior to purchase. No refunds are available on paid Subscriptions once activated (see clause 5.4).

5. Subscriptions, Fees and Renewals
5.1 Fees. Subscriptions are sold on an annual basis. Subscription fees and currency are as set out at the point of purchase or on our website. All fees are exclusive of taxes, duties, and bank charges unless stated otherwise, which are payable by the Licensee.
5.2 Term and renewal. Subscriptions run for a term of twelve (12) months from the date of activation. Unless cancelled before the renewal date, Subscriptions automatically renew for successive twelve (12) month periods at our then-current rates, and the payment method on file will be charged.
5.3 Cancellation. You may cancel auto-renewal at any time through your account, with effect from the end of the then-current Subscription period. Cancellation does not entitle you to a refund for any unused portion of the current period.
5.4 Refunds. The Software is sold through Paddle.com, our authorised reseller
and Merchant of Record. Refunds and cancellations are handled by Paddle in
accordance with the Paddle Buyer Terms and Conditions and the Paddle Refund
Policy, together with our Refund Policy and any mandatory rights you have under
applicable consumer protection law. Where those sources differ, the highest
level of protection available to you applies. A free Trial is available so you
can evaluate the Software before purchasing; use of the Trial is optional and
does not limit any refund or cancellation right.
5.5 Failure to pay. If payment fails or is overdue, we may suspend or terminate your access to the Software without liability, in addition to any other rights we may have.
5.6 Price changes. We may change Subscription fees at any time. Changes will take effect at your next renewal, and we will provide reasonable advance notice. If you do not accept the new fee, you may cancel before the renewal date.

6. Restrictions
You shall not, and shall not permit any third party to:
(a) copy, modify, adapt, translate, or create derivative works of the Software, except as expressly permitted by this Agreement;
(b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying algorithms, structure, or organisation of the Software, except to the extent such restriction is prohibited by applicable law;
(c) sell, resell, sublicense, rent, lease, lend, distribute, host, or otherwise commercially exploit the Software, or make it available to any third party as a service bureau, outsourcing offering, or otherwise;
(d) share Subscription credentials with, or permit use of the Software by, any person other than the Authorised User to whom the Subscription is issued;
(e) remove, alter, or obscure any proprietary notices, trademarks, or copyright notices in or on the Software or Documentation;
(f) use the Software in any manner that violates applicable law, infringes any third-party rights, or breaches any applicable professional or regulatory obligation;
(g) attempt to circumvent any licensing, access-control, or security mechanism of the Software;
(h) use the Software to develop or train any competing product or service, including any machine-learning model;
(i) use automated means (including bots or scrapers) to access the Software other than as expressly permitted; or
(j) use the Software in any high-risk environment requiring fail-safe performance (such as nuclear facilities, life-support systems, or aircraft navigation) where failure could lead directly to death, personal injury, or environmental damage.

7. Intellectual Property
7.1 Our IP. The Software, Documentation, and all related intellectual property rights are and remain the exclusive property of Simbi Rebar and its licensors. Nothing in this Agreement transfers any ownership rights to you. All rights not expressly granted are reserved.
7.2 Your Output. As between you and us, you retain ownership of the inputs you supply to the Software and the project-specific Outputs generated from those inputs.
7.3 Feedback. If you provide us with suggestions, feedback, or ideas regarding the Software, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or obligation to you.
7.4 Third-party components. The Software may include third-party open-source or licensed components, which are subject to their own license terms. A list of such components is available on request.

8. Professional Responsibility and Verification
8.1 The Software is a detailing aid only. It does not perform structural design, does not certify outputs, and is not a substitute for engineering judgement.
8.2 All Outputs must be independently reviewed, verified, and approved by a registered professional engineer (or equivalent competent person under the laws of the relevant jurisdiction) before being used for design, procurement, construction, or any other purpose. The signing professional remains solely and fully accountable for any work they certify or approve, regardless of any assistance provided by the Software.
8.3 The Licensee and the Authorised User are solely responsible for:
(a) selecting and correctly applying the appropriate design code, national annexes, and project-specific requirements;
(b) ensuring the accuracy and completeness of all inputs;
(c) independently verifying all Outputs, including reinforcement quantities, layouts, and bar bending schedules;
(d) identifying any conditions outside the Software’s intended scope, including but not limited to seismic detailing, durability, fire-resistance, fatigue, and connection design; and
(e) compliance with all applicable laws, regulations, and professional obligations in the relevant jurisdiction.
8.4 Design codes are subject to interpretation, revision, national annexes, and project-specific amendments. We do not warrant that the Software’s implementation of any code is complete, current, or suitable for any particular project.

9. Disclaimer of Warranties
9.1 To the fullest extent permitted by law, the Software and all related materials are provided “AS IS” and “AS AVAILABLE”, with all faults and without warranty of any kind, whether express, implied, statutory, or otherwise. We expressly disclaim all warranties, including without limitation warranties of merchantability, fitness for a particular purpose, accuracy, completeness, reliability, security, non-infringement, and any warranty arising out of course of dealing or trade usage.
9.2 We do not warrant that the Software will meet your requirements, operate uninterrupted, be error-free or virus-free, that defects will be corrected, or that any particular Output will be accurate or suitable for any purpose.
9.3 No advice or information, whether oral or written, obtained from us or through the Software, creates any warranty not expressly stated in this Agreement.

10. Limitation of Liability
10.1 To the maximum extent permitted by law, neither Simbi Rebar nor its directors, employees, agents, affiliates, contractors, or suppliers shall be liable for any indirect, incidental, consequential, special, punitive, or exemplary loss or damage of any kind — including, without limitation, loss of profit, revenue, business, data, goodwill, project delays, construction costs, design errors, structural defects, personal injury, property damage, or third-party claims — arising out of or in any way connected with access to, use of, reliance on, inability to use, or misuse of the Software or its Outputs, whether based on contract, delict (tort), statute, or any other legal theory, and whether or not we have been advised of the possibility of such damages.
10.2 To the maximum extent permitted by law, our total aggregate liability to you under or in connection with this Agreement, whether in contract, delict (tort), or otherwise, shall not exceed the total Subscription fees actually paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim. For Trial users who have paid no fees, our total aggregate liability shall not exceed one hundred United States dollars (USD 100).
10.3 Nothing in this Agreement excludes or limits liability that cannot be excluded or limited under applicable law (including, where relevant, liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).
10.4 The limitations in this clause 10 apply notwithstanding the failure of any limited remedy of its essential purpose, and form an essential basis of the bargain between the parties.

11. Indemnity
You agree to indemnify, defend, and hold harmless Simbi Rebar and its directors, employees, agents, and affiliates from and against any and all claims, demands, actions, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to: (a) your or the Authorised User’s use of the Software; (b) reliance on any Output; (c) your breach of this Agreement; or (d) your violation of any law or third-party right.

12. Data, Privacy and Confidentiality
12.1 We collect only the minimum data required to provide the Software, namely (a) account information you provide on sign-up (such as name, email, and billing details handled by our payment processor) and (b) anonymised usage analytics to help us maintain and improve the Software. We do not access, transmit, or store your project files. Full details are set out in our Privacy Policy, which forms part of this Agreement.
12.2 Each party agrees to keep confidential any non-public information disclosed by the other party that is identified as confidential or that would reasonably be understood to be confidential, and to use it only for the purposes of this Agreement.
12.3 You are responsible for complying with all data-protection laws applicable to the data you process through the Software.

13. Updates, Modifications and Support
13.1 We may issue updates, patches, and new versions of the Software from time to time. Such updates may be installed automatically and form part of the Software under this Agreement.
13.2 We may modify or discontinue features of the Software at our discretion. Where a change materially reduces functionality during a paid Subscription period, we will use reasonable efforts to provide advance notice.
13.3 Support is provided as described on our website or at the point of purchase. We do not guarantee any specific response or resolution times unless expressly agreed in writing.

14. Term and Termination
14.1 This Agreement takes effect when you first install, activate, or use the Software and continues until terminated.
14.2 We may suspend or terminate this Agreement and your access to the Software immediately if:
(a) you breach any material term of this Agreement;
(b) any fees due remain unpaid;
(c) we are required to do so by law; or
(d) we reasonably determine that your use of the Software poses a security or legal risk to us or others.
14.3 You may terminate this Agreement at any time by ceasing use of the Software and cancelling any active Subscription.
14.4 On termination: (a) all licenses granted to you cease immediately; (b) you must uninstall and delete all copies of the Software; (c) any fees paid are non-refundable; and (d) clauses that by their nature should survive termination (including those relating to intellectual property, disclaimers, limitation of liability, indemnity, and governing law) shall survive.

15. Export Control and Sanctions
You represent that you are not located in, and will not use the Software in, any country or by any person subject to applicable trade sanctions or export-control restrictions. You agree to comply with all applicable export-control and sanctions laws.

16. General
16.1 Governing law. This Agreement shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict-of-laws principles.
16.2 Jurisdiction. The parties submit to the exclusive jurisdiction of the courts of the Republic of South Africa for the resolution of any dispute arising out of or in connection with this Agreement, save where mandatory consumer-protection laws of the user’s country of residence require otherwise.
16.3 No professional relationship. Use of the Software does not create any engineer–client, consultant, or professional advisory relationship between you (or any third party) and Simbi Rebar.
16.4 Entire agreement. This Agreement, together with the Disclaimer and Terms of Use and the Privacy Policy, constitutes the entire agreement between the parties regarding the Software and supersedes any prior agreements or understandings.
16.5 Amendments. We may amend this Agreement from time to time. Material changes will be notified through the Software or our website. Continued use of the Software after notice of changes constitutes acceptance of the revised Agreement.
16.6 Severability. If any provision of this Agreement is held to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
16.7 No waiver. Our failure to enforce any provision of this Agreement shall not constitute a waiver of that provision or any other.
16.8 Assignment. You may not assign or transfer this Agreement or any rights under it without our prior written consent. We may assign this Agreement freely.
16.9 Force majeure. Neither party shall be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, except for payment obligations.
16.10 Notices. Notices to us should be sent to: Simbi Rebar (Pty) Ltd, info@simbi-rebar.com. Notices to you may be given through the Software, the email address on your account, or our website.
16.11 Language. The English-language version of this Agreement is the controlling version. Any translations are provided for convenience only.

By installing, activating, or using the Software — including during any free trial — you confirm that you have read, understood, and agreed to be bound by this Agreement.

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REFUND POLICY

Last updated: 30 June 2026

Simbi Rebar software is sold through Paddle.com, our authorised reseller and
Merchant of Record. Because Paddle processes every purchase, all refunds and
cancellations are handled by Paddle under the Paddle Buyer Terms and Conditions
and the Paddle Refund Policy. This page summarises how refunds work; where it
differs from Paddle’s own policy, Paddle’s policy applies.

Nothing in this policy limits your mandatory rights under the consumer
protection laws of your country. Where your local law, this policy, or Paddle’s
policy grants you greater rights, the highest level of protection always applies.

1. When you can get a refund
You may be entitled to a refund in any of these ways:
– Statutory withdrawal or cancellation rights granted by the consumer laws of
your country (see section 2);
– Paddle’s discretionary refund window — Paddle may, at its discretion, refund
a purchase requested within 14 days of the transaction date;
– Technical or product defects — if the software is faulty, not as described,
or not fit for purpose (see section 4).

2. Statutory cancellation rights by region
Where local law grants a right to withdraw or cancel, that right applies and
takes precedence. The highest standard is applied across each region:
– European Union, EEA, Switzerland and United Kingdom: 14 days from the
transaction date. For subscriptions this applies to the first payment; if a
subscription includes a free trial, a fresh 14-day period begins when the
trial ends. For UK annual subscriptions, a new 14-day period also begins each
time the subscription auto-renews.
– Turkey and Israel: 14 days from the transaction date.
– South Korea, Brazil and China: 7 days from delivery.
– Canada: 7 days from delivery.
– Singapore: 5 days from delivery or first access.
These statutory rights are honoured in full.

3. How to request a refund or cancel
All refunds and cancellations are processed by Paddle. To request one:
– Use the “View receipt” or “Manage subscription” link in your purchase
confirmation email; or
– Use the support link in your receipt or your account’s billing page; or
– Visit https://paddle.net and choose “Request a refund”.
Approved refunds are returned to your original payment method, normally within
14 days of approval. If you would rather keep your purchase but stop future
billing, you can cancel your subscription at any time; cancellation takes effect
at the end of your current billing period and no further payments are taken.

4. Faulty or misdescribed software
If you hit a persistent technical problem or a defect that stops you using the
software as described:
– Contact us first at info@simbi-rebar.com so we can try to resolve it or
arrange a refund; then
– If we cannot resolve it, contact Paddle (using the options in section 3) with
details of the issue and our response.
Where there is a genuine material defect, a refund is issued in line with
applicable consumer protection law.

5. Chargebacks
If you have a billing concern, please contact us or Paddle before raising a
chargeback with your bank or card provider — we can almost always resolve it
faster directly. Raising a chargeback may temporarily suspend access while it is
reviewed. This does not affect your lawful rights to dispute a charge.

6. Trying before you buy
A free trial is available so you can evaluate Simbi Rebar before purchasing.
Using the trial is optional and does not affect any of the refund rights above.

7. Changes to this policy
We may update this policy from time to time. The version in effect at the time
of your purchase governs that purchase.

Questions? Contact info@simbi-rebar.com. Refunds and billing are processed by
Paddle, our Merchant of Record, reachable at https://paddle.net.